terms

repara – Terms & Conditions of Service

Last updated: June 2025

1. reformatting & operating system reinstallation

as part of the repair process, it may occasionally be necessary to reformat your device’s internal or external storage and/or reinstall the operating system. these actions are taken only when all other repair options have been explored.

we will always obtain your informed consent before proceeding. please note: in such cases, data recovery may not be possible.

2. data backup & transfer

repara will back up or transfer only the accessible data on your device at the time of inspection. once repairs are complete, this data will be restored or transferred as part of the service.

reinstallation of customer-purchased software remains your responsibility unless valid licence keys or installation files are provided to us.

a cloning service does not require full reinstallation, as it copies data directly between drives. however, if an operating system reinstall is needed, your device will be returned to factory settings, erasing all apps and personal data.

we strongly advise you to back up important files prior to any repair.

3. risk of data loss

data loss may occur as a result of hardware failure, viruses, corruption, or other unpredictable factors. regular backups are your best protection.

while repara can advise on suitable backup solutions, we do not accept any liability—express or implied—for data loss. you are solely responsible for your data.

4. data protection & gdpr compliance

your data privacy matters. all repara staff comply with the general data protection regulation (gdpr) 2018, including the following principles:

personal data is processed lawfully, fairly, and anonymised where appropriate.

we will never access or view your personal data without your explicit permission.

if illegal content is identified during a repair, we are legally obliged to retain the device and report it to authorities. this will result in:

a permanent ban from all repara services

a £199 breach of terms charge

where required, your personal details may be shared with law enforcement.

5. data security & deletion

although we take strong measures to protect your data, no digital system is 100% secure.

upon completion of service, all customer data (excluding contact and transaction records) will be securely deleted from our systems.

6. "no repara, no fee" policy

if we are unable to complete your repair due to technical limitations or unavailable parts, you won’t be charged.

exclusions apply in the following cases:

if you cancel a repair after diagnostics and quoting, a £49 diagnostic fee applies.

if required software or licence keys are not provided, we will charge:

a £49 diagnostic fee, plus

the cost of a valid licence (if needed)

you’ll always be informed of any charges before we proceed.

this policy does not apply to:

data recovery

virus/spyware removal

devices affected by third-party damage or power surges

7. data loss liability

we will always take precautions to safeguard your data. however, certain failures—such as severe hardware damage or malware—can result in unavoidable data loss.

repara accepts no responsibility or liability for data loss under any circumstances. for severely damaged devices, we recommend consulting a specialist data recovery provider.

8. device retention & collection

devices may be retained during repair or while awaiting parts.

all hardware repairs include a 3-month warranty, excluding software-related issues.

devices not collected within 6 months will be considered abandoned and responsibly disposed of under weee regulations. we will make at least 10 contact attempts before disposal.

9. additional services

any services requested beyond the original repair agreement will incur additional charges. we recommend grouping repairs together to save time and cost.

charges for revisions or add-ons must be approved by you in advance.

10. payment terms

for services over £75, a 30% deposit is required to secure parts and resources. the remaining balance is due upon invoice, after work is completed.

late payments beyond 28 days will incur a £199 breach of terms charge.

non-payment may lead to:

referral to a debt recovery agency

recovery of all associated collection and legal costs

11. accepted payment methods

we accept:

debit or credit card (including amex) via square

uk bank transfer

cash

repara never stores or accesses your card details. however, automatic collection may be triggered in cases of payment arrears.

12. refund policy

refunds are not typically offered once a service has been completed.

if a part or device supplied by repara is found to be faulty, we will resolve the issue under our warranty terms.

your statutory rights remain unaffected.

13. password access

we may require access to passwords or pins for repair purposes. these details are used solely for diagnostics and are never stored. all login data is deleted after service completion.

14. deposit deductions

any deposit made for services over £75 will be deducted from your final invoice.

we will contact you to arrange collection or delivery as soon as your device is ready.