privacy policy.

repara – Privacy Policy

Last updated: June 2025

1. who we are

repara is a local tech repair and support business based in somerset, uk. we provide diagnostics, repairs, and advice for smartphones, tablets, laptops, and other electronic devices.

we are committed to protecting your privacy and complying with the uk general data protection regulation (uk gdpr) and the data protection act 2018.

2. what information we collect

we may collect and process the following personal data:

your name, phone number, email address, and home or business address

information about your device (make, model, serial number, fault details)

service records (diagnostics, repair notes, booking details)

payment information (card or bank details processed securely – we do not store card data)

website usage data (ip address, browser type, cookies – where consented)

communication records (emails, messages, service updates)

3. how we use your information

we use your personal data to:

provide the services you have requested

contact you with updates about your repair or service

issue invoices and take payments

meet our legal and financial obligations

improve our services and respond to feedback

send service-related follow-ups (e.g. warranty checks or reminders)

we do not use your information for direct marketing unless you’ve opted in.

4. our legal basis for processing

under uk data protection law, we process your information based on:

contract: to carry out the service you’ve requested

legal obligation: for financial records, tax, or legal reporting

legitimate interests: to improve our services and operate efficiently

consent: for optional features like cookies or marketing (which you can withdraw at any time)

5. how we store and protect your data

we take data security seriously and store your information using:

secure, password-protected systems

encrypted storage where appropriate

limited access – only authorised staff can access your data

regular deletion of unnecessary data

we only keep your information as long as needed to carry out services and meet legal requirements. afterwards, it is securely deleted.

6. who we may share your data with

we do not sell or share your data with marketing companies.

we may share your data with trusted third parties where needed, including:

payment processors (e.g. square, stripe)

delivery couriers (for returning devices)

software suppliers (e.g. if licensing is involved in your repair)

legal or regulatory authorities (if required by law)

all third parties are required to comply with data protection laws and keep your information secure.

7. your rights

under the uk gdpr, you have the right to:

access the personal data we hold about you

correct any inaccurate or incomplete information

request that we delete your data (where legally permitted)

restrict or object to certain processing activities

withdraw consent (where processing is based on consent)

complain to the information commissioner’s office (ico) if you're unhappy with how we handle your data

you can contact the ico at: https://ico.org.uk

8. how to contact us

if you have any questions about this privacy policy or your data, please contact us:

📞 01458 553 989
📧 hello@repara.tech

We’re here to help.